Duckie

Duckie is a revolutionary AI customer support tool designed specifically for B2B SaaS companies. It integrates seamlessly with the tools businesses already use, such as Slack, Zendesk, and Intercom, to provide efficient and accurate support. Duckie delivers precise responses to support tickets, whether in Slack, Zendesk, Intercom, or via an API. It also offers features like an auto-responder to handle common inquiries and a draft-responder to assist customer support agents. What sets Duckie apart is its ability to integrate with engineering knowledge and understand code, making it ideal for technical support. It uses an advanced agentic framework to handle complex issues by understanding the context. Additionally, Duckie automatically stays up to date as the company's docs and knowledge bases are updated, and it continuously learns and improves with each ticket and user feedback. Duckie is also committed to security and privacy, with enterprise-level security protocols and compliance with high standards. It provides sources for the answers it generates, ensuring trust and credibility. Many SaaS companies have already experienced the benefits of Duckie, with customer support agents and managers relying on it for the latest product knowledge. Overall, Duckie is a powerful tool that helps customer support teams work more smoothly and independently.