Zipchat is an innovative AI tool designed specifically for e-commerce. It offers a range of features that can significantly impact a business's bottom line.
One of its key aspects is its ability to turn browsers into buyers. With automatic AI training that goes live in just 30 seconds, it doesn't require any annual contracts. It can be tested internally and is active 24/7 in over 95 languages, making it accessible to a wide global audience without the need for technical skills.
It addresses the issue of last-minute doubts that cause around 53% of visitors to leave without buying. By proactively engaging with these hesitant browsers, it can transform them into confident buyers, leading to an increase in average order value (AOV) of up to 27% and converting up to 44% of chats into sales.
In addition to sales enhancement, Zipchat also provides excellent automated customer support. It resolves over 91% of customer support requests instantly, offering personalized replies in under 2 seconds. It can handle unlimited conversations simultaneously in any of the 95+ languages it supports, constantly learning to improve its answers over time.
Another valuable feature is its ability to acquire data. Every customer conversation serves as a data source, allowing businesses to uncover hidden actionable insights through AI queries. This data can be used to further increase the store's conversion rate, discover trends before they become clear, and track improvements over time.
Zipchat can integrate with various e-commerce platforms like Shopify, Magento, custom CMS, and WordPress, including Shopify Plus. It also offers features such as proactive chat, which engages visitors based on their behavior on the site to reduce cart abandonment and boost sales, and product recommendations that increase cross-selling and upselling opportunities.
Overall, Zipchat is a powerful AI tool that combines sales and support capabilities to help e-commerce businesses thrive in a competitive market.
